Group members need to communicate effectively and collaboratively in order to accomplish the group’s common goal. In this course, you’ll learn how to communicate with group members so that what you’re saying is correctly understood. You’ll learn how to avoid common listening traps. You’ll also discover how to listen for understanding.
By the end of this course, you will be able to
Explain the importance of effective communication
List guidelines for effective communication
Describe how to avoid sending mixed messages
Identify common listening traps
Describe how to listen for understanding
